lg88Privacy Policy

This page describes what we collect when you use lg88 and how we keep that data protected. We collect personal information—email, phone number, identity documents, payment details—to verify your account, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with anti-money-laundering regulations. We take data security seriously and implement standard industry practices to safeguard your information.

Our platform operates in select jurisdictions where local law permits gaming and sportsbook services. We collect and process your data only to the extent necessary to deliver these services. We do not sell your personal information to third parties for marketing purposes. Your data is used internally for account management, fraud prevention, and regulatory compliance.

The sections below explain our data collection practices, how we share information with third parties, your rights, and how to contact us about privacy concerns.

Data We Collect on lg88

We collect several categories of information when you create and use your lg88 account. This includes data you provide directly and data generated through your interactions with our platform.

• Account informationYour name, email address, phone number, date of birth, and address. We require this during account registration to verify your identity and comply with Know Your Customer (KYC) regulations.
• Identity and verification documentsWe ask for a copy of your national ID, passport, or driver's license, along with proof of residence (utility bill or bank statement). We use these to confirm you are who you claim to be and to prevent account fraud and money laundering.
• Payment informationWhen you deposit or withdraw, we collect details about your chosen method (e.g., your e-wallet account reference, your bank account number for virtual transfers). We process this information to move funds to and from your account.
• Gaming activityWe log your gameplay, bets placed on Liga 1, Piala AFF, Champions League markets, and all slot and live-dealer session records. This data helps us detect unusual patterns, resolve disputes, and maintain audit trails.
• Technical dataWe collect your IP address, device type, browser type, and access timestamps. This helps us troubleshoot technical issues and maintain platform security.

How We Use Your Data on lg88

We use the data we collect for specific purposes tied to delivering our services. We do not use your information for purposes you have not consented to, except where required by law.

• Account verification and KYC complianceWe verify your identity to ensure you are eligible to hold an lg88 account and to comply with anti-money-laundering regulations required by the jurisdictions in which we operate.
• Payment processingWe process deposits and withdrawals through your chosen payment method—whether QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet. Payment processors may retain transaction records as required by banking regulations.
• Fraud prevention and securityWe analyze account activity, gaming patterns, and transaction histories to detect and prevent fraud, money laundering, and other illegal activity.
• Customer supportWe use your data to respond to your inquiries, troubleshoot technical issues, and resolve disputes about gameplay, payouts, or account access.
• Regulatory complianceWe retain data as required by local gaming and financial authorities in the jurisdictions where we operate.

Third Parties and Data Sharing

We do not sell or rent your personal information to marketing companies or data brokers. However, we share data with third parties in limited circumstances necessary to operate lg88.

• Payment processorsWhen you deposit via mobile banking, local payment, online payment, e-wallet, or bank transfer, we share transaction details with the relevant payment provider to complete your request. Each provider operates under their own privacy policy.
• Identity verification providersWe may use third-party services to verify your identity documents. These services process your information according to their own privacy and security practices.
• Regulatory authoritiesWe are required to share account and transaction data with gaming regulators and financial authorities in the jurisdictions where we operate. This may include anti-money-laundering agencies and tax authorities.
• Fraud prevention servicesWe may share gaming activity data with specialized fraud-detection services to protect against illegal activity and account abuse.

We do not share your data with affiliates for marketing purposes. All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.

Your Rights and Data Access

We recognize your rights with respect to your personal data. Depending on your jurisdiction, you may have the right to request access to the data we hold about you, request corrections to inaccurate information, or request deletion in certain circumstances. To exercise these rights, contact our support team via in-app chat, email, or the help center linked in your account.

We will respond to data access requests within a reasonable timeframe. If you believe we have mishandled your data or violated your privacy rights, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on lg88. Cookies help us remember your login status, store your preferences, and analyze how you navigate our platform. You can control cookie settings through your browser; however, disabling cookies may limit your ability to use certain lg88 features.

We use analytics cookies to understand traffic patterns and user behavior across our site. This helps us optimize the platform, improve our games, and ensure smooth operation of our football betting, live-dealer, and slots offerings across Jakarta, Surabaya, Bandung, and Medan.

Security Practices on lg88

We implement standard industry security measures to protect your personal data from unauthorized access, alteration, or disclosure. This includes encryption of sensitive data in transit and at rest, restricted access to personal information, and regular security audits.

While we maintain rigorous security practices, no system is completely secure. We cannot guarantee absolute protection against all potential threats. We encourage you to keep your login credentials confidential and to report any suspected unauthorized access immediately to our support team.

Contact and Updates

If you have questions about our privacy practices, your data, or how we process your information, contact our support team via in-app live chat, email, or the help center. We maintain English-language support for all privacy inquiries across our user base.

We may update this privacy policy to reflect changes in our operations, legal requirements, or industry standards. We will notify you of material changes via in-app notification or email. Your continued use of lg88 after such updates constitutes acceptance of the revised policy. If you do not agree with any change, you may close your account and request withdrawal of your balance before the new policy takes effect. This privacy policy is available in English and applies equally to all users regardless of their location.